Duke Energy Customer Service Tips

Whether you’re a current duke energy customer service or thinking of switching to the company, you probably have questions. Duke Energy provides customers with multiple ways to contact customer service and resolve their concerns. Its customer service representatives are available by phone, email, social media and through the website. They can help you with billing and payment inquiries, account changes and outage and storm reporting.

The company’s customer support team is based in call centers located throughout its service area. Those locations are usually staffed during business hours, Monday through Friday. Customers can pay bills by phone, through a direct bank draft or in person. Duke also offers online bill payments and a mobile app.

A number of customers have reported experiencing long wait times for speaking with a representative or receiving no response at all. Other complaints have involved issues like downed power lines and the lack of a speedy response to these types of incidents. The company is working to address these issues and improve customer satisfaction.

When calling Duke Energy’s customer service, be sure to have your account number handy. Having your billing or service information ready can help you get through the call faster. It’s also helpful to have a list of the questions you want answered. You can write these down and take them with you when you make the call.

Before making a call, check the company’s website for a state-by-state guide of customer service numbers. This can help you find the right phone number for your region and find the best contact for your situation. If possible, try to call during non-peak times when the phone is less busy.

It’s a good idea to have notes handy after your call, especially if you had difficulty communicating with the representative. This will allow you to describe your problem more clearly the next time you speak with a customer service representative. In addition, you should review any documents or receipts that were provided during your interaction with the representative.

Duke Energy has urged its residential and small-business customers in North Carolina and South Carolina to beware of a new bill payment scam. The scam involves a fraudulent individual who calls a Duke Energy customer and falsely claims to be a Duke Energy representative. The fraudulent individual then asks the customer to purchase a prepaid debit card widely available at retail stores. The card’s PIN number allows the fraudulent individual to drain its balance quickly. The individual then tells the customer that they will disconnect their electric service if they don’t immediately make a payment. The customer then gives the representative the prepaid debit card’s receipt and PIN number. This allows the fraudulent individual to make the fake payment and avoid losing their electricity service.

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